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Returns, Refunds and Cancellations

Returns, Refunds and Cancellations

Returns, Refunds and Cancellations

It is my goal that you are pleased with your purchase from Babygiftsandgoodies.com.  My online store is filled with only high quality merchandise.   Please read below to learn my terms and conditions.

Changes and Cancellations

In the event that you wish to cancel or change your order, please email me immediately at jill@babygiftsandgoodies.com.   Orders must be changed or canceled within 1 hour of being placed to guarantee that changes or cancelations can take place.  If you do not contact to change or cancel within the 1 hour time window, we cannot guarantee that your order can be canceled or altered.  Again, please email immediately to get the change or cancelation process underway.

Refunds will be issued by the end of the same business day for cancelations.

Exchanges

In the event that an item requires an exchange, please return the unused, new, sellable condition item.  The customer is responsible for shipping in the event of an exchange.  Exchanges will be granted, provided items are in stock, for items returned in new, sellable condition within 30 days of purchase.  Credits necessary for items in uneven exchange will be issued within 3-5 days of our receipt of the items.

Defective or damaged items

Please inspect your order as soon as you receive it.  While each product is inspected prior to being shipped, sometimes defective or damaged items might reach our customers.  It is our goal to make sure that this situation is remedied as soon as possible, so please contact me at jill@babygiftsandgoodies.com immediately so that I might get the process of rectifying this situation underway as soon as possible. 

Claims for defective merchandise will be honored when damage is reported within 48 hours of receipt.  Receipt is determined by the delivery time stamped by either USPS or UPS, depending upon the chosen carrieer.

Returns

Personalized items are not eligible for returns or exchanges.  Because personalization of an item makes the item unique and prevents them from being sold to other customers, we cannot accept personalized items for return.  Please make sure that your spelling and dates are correct before submitting them for personalization.

Returns for non personalized items will be accepted when items are returned in new, unused and resellable condition within 30 days of receipt.  Receipt is determined by the time stamp provided by the shipping carrier.  Baby Gifts and Goodies is not responsible for the shipping cost for returns.  Customers assume shipping costs for returns.

 

Items for return must be shipped to the following to be honored.

Baby Gifts and Goodies

Attn: Returns Department

413 Springfield Avenue

Berkeley Heights, NJ  07922

Baby Gifts and Goodies cannot be responsible for lost packages en route to return.  Please return packages in a shipping mode that is traceable. 

Refunds for returned items will be processed within 3-5 days of our receipt of the returned items in acceptable conditions.  Refunds will consist of cost of item plus any applicable taxes.  Refunds will not be issued for shipping costs.  The purchaser assumes responsibility for shipping costs for returns.

 

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer relations advisor Mon-Fri 9AM - 6PM EST at 800-685-9072 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Once an order is in processing, no changes can be made.

- See more at: http://www.cornerstorkbabygifts.com/customer_service.aspx#r1

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer relations advisor Mon-Fri 9AM - 6PM EST at 800-685-9072 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Once an order is in processing, no changes can be made.

- See more at: http://www.cornerstorkbabygifts.com/customer_service.aspx#r1

Ordering

How do I place an order on-line?

To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us toll free at 800-685-9072 anytime between the hours of Mon-Fri 9AM - 6PM EST.

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at CornerStork@theshopsat24seven.com, but why not just give us a call?

Can I place orders by phone?

We accept phone orders toll-free at 800-685-9072. Our customer relations advisers are available Monday through Friday 9AM to 6PM EST to answer your questions. We'd love to talk to you!

Can you put a "rush" on my order?

Delivery time is processing time + shipping time = delivery time. If you need your items before normal processing or shipping time, please call us Mon-Fri 9AM - 6PM EST at 800-685-9072. We can do whatever we can to accommodate you whether it's rushing processing where available or expediting shipping, or both! Please note: processing & shipping are 2 separate processes with separate processing and transit times.

What are my payment options?

Orders can be placed on-line using Visa, Master Card, American Express or Discover Cards. At this time, we are not accepting payment by check or money order.

Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%). This is due to the fact that our corporate office is in Atlanta, Georgia. All other states and countries are tax-exempt.

I am purchasing this as a gift. Does the price show on the packing slip?

No. Since many of our items are sent directly to the recipient as gifts, we never include an invoice with the package. Your order confirmation serves as your record of payment.

How do I have my purchase sent in a gift box and ready for presentation?

We offer gift boxes for some items based on size or the item and availability with certain vendors. To add the box, simply click the add gift box check box to add it to your order & the charge will appear in the shopping cart. If we are currently running a promotion for a free gift box and your order meets the minimum order requirement (when applicable), the fee will show as $0 in the shopping cart.

Can I add a gift message? If so, how do I do it?

Yes, a gift message can be added and shipped with your order. Please look for the text box during check out. Please note that your gift message will appear on the lower section of the packing slip.

Do you ship to hospitals or institutions?

With patients moving rooms & getting released early, we do not recommend shipping baby gifts to hospitals or institutions due to risk of lost packages.

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Order Tracking & Updates

How do I check the status of my order?

You have several options for tracking your order:

  • Track directly from our website.
  • Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.
  • If your order is shipped directly from one of our vendors, please contact us Mon-Fri 9AM - 6PM EST at 800-685-9072 for tracking information.

    Will I get an email confirmation after I place my order?

    Yes, you will receive two e-mails. The first will be to confirm your order has been received. Please review your order confirmation immediately upon receipt and call us immediately if any changes need to be made. The second will provide your tracking information once your order has been shipped.

    How do I make changes or cancel my order?

    Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer relations advisor Mon-Fri 9AM - 6PM EST at 800-685-9072 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Once an order is in processing, no changes can be made.

    What if my order is undeliverable?

    If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any return & reshipping fees charged by UPS to redeliver the package. We do not require signatures for most deliveries. However, UPS may, at their discretion, require a signature. In this event, it is the receiver’s responsibility to contact UPS for delivery. Three notices will be left by the driver at the home of the recipient and if unanswered, the package will be returned to us for a fee and UPS will charge another fee to reship.

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    Return Guarantee and Exchanges

    What is your return and exchange policy?

    We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase within 30 days of receipt, click here to request a return authorization by using our self service returns. Please note: The refunded value for each credit will be reduced to reflect any restocking fee the vendor may charge and the value of any discount or promotion if the order no longer meets the required minimum for the coupon. ex: (refund requested)-(discount applied)=refund total

    Some items are non-returnable and non-refundable such as edible, personalized, cosmetic and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are manicure sets, lip balms, lollipops, drink mixes, coffee, tea, jelly, honey, olive oil, and pacifiers. Please note your return authorization expires in 30 days. Please follow these easy steps.

    Step 1
    Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment. If your order is returned without an RA, there will be a $20 processing fee.

    Step 2
    Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.

    PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

    How long before I receive my refund?

    After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

    Can I return personalized items?

    Due to the nature of these items (i.e. they cannot be resold), personalized favors and gifts are non-returnable and non-refundable.

    Can I return edible, cosmetic or personal care products?

    Due to the nature of these items (i.e. they cannot be resold), edible and cosmetic favors and personal care products are non-returnable and non-refundable.

    Do you charge restocking fees?

    In order to receive a RA# for return, you must contact us within 30 days of receipt. Depending on vendor charges, there may be a restocking fee on these returns.

    What if I received my order, but some items are damaged?

    Please inspect all items carefully when you receive your order. If there is any damage, please call us Mon-Fri 9AM - 6PM EST at 800-685-9072 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer-care specialist will help you file a claim with UPS if needed.

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    Shipping

    When will my order ship?

    Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) + shipping time = delivery time. Most orders ship within 3 business days. If an item requires personalization, production time could take longer, depending on the item. You can check the "When will I receive it" link on each item by entering the shipping zip code to verify delivery times. Most orders will deliver w/in 5-7 business days depending on your chosen method of delivery. Please note, in some cases you may receive more than one shipment.

- See more at: http://www.cornerstorkbabygifts.com/customer_service.aspx#r1
 

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